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Know Your Customer

A mandatory identity and address verification process required by Indian regulators for opening financial accounts, using Aadhaar, PAN, and supporting documents.

Also known as: KYC, e-KYC, Video KYC

Know Your Customer (KYC)

KYC refers to the mandatory process by which financial institutions verify the identity, address, and risk profile of customers before establishing a business relationship. In India, KYC is governed by the PMLA 2002, RBI Master Direction on KYC, and regulations from SEBI, IRDAI, and PFRDA.

Documents Typically Accepted

Proof of Identity: Aadhaar, PAN Card, Passport, Voter ID, Driving Licence.

Proof of Address: Aadhaar, utility bills (not older than 3 months), bank statement, rent agreement.

PAN is mandatory for most financial transactions including bank accounts, mutual funds, and loans above certain thresholds.

KYC Modes

  • In-Person Verification (IPV): Physical document presentation to a bank or AMC representative.
  • e-KYC (Aadhaar-based): Uses UIDAI authentication (OTP or biometric) for instant electronic verification.
  • Video KYC (V-CIP): Introduced by RBI in 2020, allows KYC via live video call with a bank official.
  • Central KYC (CKYC): Managed by CERSAI, allows one-time KYC reusable across multiple financial institutions.

KYC in Mutual Funds

The KRA (KYC Registration Agency) system maintains a centralised repository. Once KYC is completed with any SEBI-registered intermediary, the record is shared across all participating institutions.

Periodic Updates

Regulated entities periodically re-verify customer information. High-risk customers may require updates every 2 years, medium-risk every 8, and low-risk every 10, per RBI guidelines.

Worked Examples

e-KYC for mutual funds

A first-time investor can complete KYC online via an AMC portal using Aadhaar OTP. Once the record is created in the KRA system, they can invest with any fund house without repeating the process.

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